by Jed, eCommerce/CS
One of the greatest parts about our job as Customer Service Representatives is the fact that we get to talk to new people on a constant basis. Every person with their own story, event, and need. While it’s hard to remember every meaningful conversation there are some that stand out in our minds. For me I think that my favorite experience to this point was assisting a customer with a very unusual request.
My screen lit up letting me know that a call was in bound. I quicky threw on my headphones and prepared for the event that was about to take place. Was it an order? Perhaps a tracking request or shipping change. I greeted the customer as I always do. I was immediatley asked if our company carried Italian Bosc pears. I answered that we did carry them and actually grew them ourselves.
Learning this, the man on the other end of the line proceeded to tell me the story of how his family originally emigrated from Italy when his grandfather came to the United States. With him he brought an Italian Bosc pear tree starter that he planted when he settled here. For years the customer had grown up enjoying these pears from his grandfather’s tree. Eventually after the passing of his Grandfather, the tree stopped producing fruit and withered.
This led to our call. Here at the fruit company we sell Bosc pears that are grown here in our orchards. He had seen on our website that they were available and called to see if they were the same pear that he grew up loving. And even more if we knew where he could get a tree so that his family tradition could carry on.
After a quick chat with Scott Webster, our CEO, we were able to accommodate both requests. This led me to think how important our memories truly are. Whether it is an interaction with loved ones, or sentimental value to even the most common of things. Even a pear. It really makes you think about what is important to each one of us.