by Julie, Customer Service Manager
When I was asked to contribute to the company blog this time I originally planned to pick a customer story and share that but decided instead to share with you some of my personal thoughts regarding customer service and what I want your experience to be like when you contact us here at The Fruit Company.
When you contact our customer service department either to place an order, ask a question, or express a problem I want you to know how important helping you is to us. It is true that sometimes distractions or interruptions do happen but when we are on the phone with you making you happy is our top priority. I know for a fact that my entire team takes a tremendous amount of pride not only in our wonderful fruit and beautiful gifts but in making sure you, our customers, are satisfied, happy and well cared for. It is true that sometimes we drop the ball but please know that we are trying our best to take care of you.
We are always striving to improve the customer experience here at The Fruit Company, whether it be by expanding our line of organic fruit and gifts, changing the layout of our website to make it easier to find what you’re looking for or calling your recipient to make sure they received their gift in perfect condition, we are here to serve. If you ever have any suggestions about ways we can make your gifting experience easier and more pleasant please don’t hesitate to let us know.
Thank you for visiting at The Fruit Company today and I look forward to being able to help you someday.