Archive for the 'Customer Service' Category
6 Things To Know Before Buying A Monthly Fruit Club
Insider Gifting: Monthly Fruit ClubsIn our 68 years of providing Orchard Fresh Gifts, we’ve picked up a thing or two. We know the ins and outs of the industry, as well as what it takes to produce the best gourmet fruit gifts available. While we’d like to think our readers shop exclusively with The Fruit Company®, we realize that there are literally thousands of options out there, all of them promising the world. With that in mind we present: Insider Gifting, a feature dedicated to providing you, our loyal readers, with the information needed for finding the perfect gourmet gift.
For today’s article, we take a look at Monthly Fruit Clubs and arm you with the questions you should be asking to ensure that you not only choose the best plan, but the one that’s right for you. Read more
2 commentsMother’s Day 2009
So what did you get your mother for Mother’s Day? With all the time spent on the phone taking gift orders you would think that would be enough of a reminder for me to NOT FORGET MOTHER’S DAY! Well luckily I remembered in time to get my gift selected and out the door in time for our standard shipping here at The Fruit Company.
She received the Cheddar, Pears, and Apples and absolutely loved them. In fact she sent me a picture of the gift which was neat to see since we always see the gifts leave our building but never get to see them arrive.
With all the gifts that went out I am sure there were many happy mothers out there that enjoyed them immensely! We had a great time getting all the orders taken and in the system and can’t wait till next Mother’s Day!
The Customer Experience #2
by Julie, Customer Service Manager
When I was asked to contribute to the company blog this time I originally planned to pick a customer story and share that but decided instead to share with you some of my personal thoughts regarding customer service and what I want your experience to be like when you contact us here at The Fruit Company.
When you contact our customer service department either to place an order, ask a question, or express a problem I want you to know how important helping you is to us.
It is true that sometimes distractions or interruptions do happen but when we are on the phone with you making you happy is our top priority. I know for a fact that my entire team takes a tremendous amount of pride not only in our wonderful fruit and beautiful gifts but in making sure you, our customers, are satisfied, happy and well cared for. It is true that sometimes we drop the ball but please know that we are trying our best to take care of you.
We are always striving to improve the customer experience here at The Fruit Company, whether it be by expanding our line of organic fruit and gifts, changing the layout of our website to make it easier to find what you’re looking for or calling your recipient to make sure they received their gift in perfect condition, we are here to serve. If you ever have any suggestions about ways we can make your gifting experience easier and more pleasant please don’t hesitate to let us know.
Thank you for visiting at The Fruit Company today and I look forward to being able to help you someday.
No commentsOrganic Line!
by Jed, eCommerce/CS
The Fruit Company will be announcing a new organic line that will include several baskets and medleys and Organic Harvest clubs! We are very excited here to be able to offer this new line to our customers and wanted you all to be the first to know about it. We can’t wait to show you all the new organic choices that we will be featuring!
Check back here for more information as soon as it becomes available!
The Customer Experience
by Jed, eCommerce/CS
One of the greatest parts about our job as Customer Service Representatives is the fact that we get to talk to new people on a constant basis. Every person with their own story, event, and need. While it’s hard to remember every meaningful conversation there are some that stand out in our minds. For me I think that my favorite experience to this point was assisting a customer with a very unusual request.
My screen lit up letting me know that a call was in bound. I quicky threw on my headphones and prepared for the event that was about to take place. Was it an order? Perhaps a tracking request or shipping change. I greeted the customer as I always do. I was immediatley asked if our company carried Italian Bosc pears. I answered that we did carry them and actually grew them ourselves.
Learning this, the man on the other end of the line proceeded to tell me the story of how his family originally emigrated from Italy when his grandfather came to the United States. With him he brought an Italian Bosc pear tree starter that he planted when he settled here. For years the customer had grown up enjoying these pears from his grandfather’s tree. Eventually after the passing of his Grandfather, the tree stopped producing fruit and withered.
This led to our call. Here at the fruit company we sell Bosc pears that are grown here in our orchards. He had seen on our website that they were available and called to see if they were the same pear that he grew up loving. And even more if we knew where he could get a tree so that his family tradition could carry on.
After a quick chat with Scott Webster, our CEO, we were able to accommodate both requests. This led me to think how important our memories truly are. Whether it is an interaction with loved ones, or sentimental value to even the most common of things. Even a pear. It really makes you think about what is important to each one of us.
